In its second annual survey, Transport Focus has asked customers about their experiences of 111 motorway services in England.
Overall, 92 percent of visitors report being happy with their visit to motorway services, although value for money is a key area for improvement. At 88 percent, satisfaction rates among people who drive for a living show the biggest year-on-year increase, but remain the lowest across all driver groups. Norton Canes (Roadchef) was rated the best motorway services in the country.
“As the summer holiday getaway gets into full swing it’s good to see motorway services customers feel they get a good experience,” said Anthony Smith, Chief Executive of independent watchdog Transport Focus. “Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake. Motorway service operators need to focus on ensuring customers see their experience as value for the money they’ve paid – that there is good range of food on offer and that buildings are maintained to a high standard.”
View the report: Transport Focus’s 2018 Motorway Services User Survey.