One in five decision makers say their staff tend to feel more like drivers than engineers, according to research by BT Final Mile.
The provider of nationwide secure locker networks found that, on average, engineers spend up to five hours per week picking up parts. However, the report found that less than seven in 10 decision makers claim to know how long their engineers spend per week collecting spare parts, meaning the average could be even higher.
“Statistics show that currently, senior decision makers mostly have parts delivered to customer sites or make use of PUDO/Depot collect,” said Dave Hughes (CMILT), Head of Solutions and Onboarding at BT Final Mile.
BT’s Final Mile service aims to help organisations with large field engineering teams become more efficient by reducing the distances engineers need to travel to collect essential equipment and spare parts.