Information we collect:
We collect certain information from and about our users in three ways: directly from the user (for example, when ordering a product, registering an account, or signing up for a newsletter), from our web server logs, and through cookies and tracking technologies:
1. Information provided by users:
During course registration and to process your order, we collect the following types of personally identifiable information: personal data such as your name, address, email address, and phone number; payment information such as credit card numbers and billing addresses; and other demographic information including your zip code, date of birth, and gender.
Based upon the particular course or product that you are ordering, and the State in which the course/product is provided, we may collect additional personal data as follows:
Driver Improvement Courses (known also as Driving Safety Course or Defensive Driving Course): To help accurately process the certificate for your court, we may also collect unique identifiers such as a driver’s license number, citation/case number due date, County and State information, and in some states, social security number, alien number, and number of traffic violations in the past 12 months.
Florida Permit Exam or our TLSAE/Drug and Alcohol Course: We may collect one of the following unique identifiers: Last Five-digits of the student’s social security number, alien registration number, admissions number, Florida ID card number. In addition, the state of Florida mandates the student’s parent or guardian to provide a valid driver license number.
Texas TEA Teen Online Driver Education Course (32 hours of theory instruction): We ask teens under the age of 18 to provide their parent’s or legal guardian’s first name, last name, street address, email address, phone number, and their relationship to the teen.
Driving Records: We may collect your driver’s license number, and in Texas we may also collect your DPS audit number and the last four digits of your social security number.
Seller Server Training (also known as TABC Certified or Alcohol Server Training Course): In Texas, New York and Utah, we may collect your social security number and the name of your current employer.
Behind-the-Wheel Driving Course: We may ask for your learner’s permit number and its issuance date, and if you are a minor (under 18 years of age), we may ask for your parent/guardian’s first name, last name, email address, and phone number.
Brain Screen product: We may collect your driver’s license number.
High School Credit Program: We will also collect student’s High School information (Name and Address) which will be provided to our partner, Atlanta Country Day School (“ACDS”), in order to send the transcript to the school.
We will not sell this information to any unrelated third party, nor will we use or disclose this information to promote products or services of an unrelated third party, or in ways different from what are disclosed in this statement. We will deny requests for marketing, scholastic, demographic, or other information requests from entities that could derive commercial or social benefits from such data.
2. Log Files:
Our web servers automatically collect website usage information from you when you visit our website. In common with the majority of websites you visit, this site employs log files. These log files record data from visitors to this site. The data gathered is non-personal and may include things such as your: Internet protocol (IP) address, browser type, Internet service provider (ISP) name, entry and exit pages, platform type, date/time stamp, and number of clicks. We use IP addresses to analyze trends, administer the site, track customers’ movements on the site, and gather broad demographic information for our exclusive use. IP addresses are not linked to personally identifiable information, and we do not store IP addresses in our database. Occasionally, we may disclose aggregate statistics from our logs that do not contain personally identifiable information when dealing with service providers, affiliates, or business partners.
3. Cookie/Tracking Technology:
We collect non-personally identifiable information through the use of third party technology, including tracking technology and cookies. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site.
Cookies. A cookie is a piece of data stored on the user’s hard drive that helps us to improve our service and your experience by customizing the site for visitors. Cookies contain a unique number (your session ID) which allows our server to recognize your computer and “remember” what you’ve done on the site.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies. Instructions for blocking cookies in your browsers are available at http://www.allaboutcookies.org/manage-cookies. If you accept cookies, you can delete them later. Instructions for deleting cookies in your browsers are also available at http://www.allaboutcookies.org/manage-cookies. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated. If a user rejects any cookie, he/she may still use our site. Rejecting cookies will not limit the user from any portion of the site.
Web Beacons. We may also collect non-personally identifiable information using web beacons (also known as “gifs,” “pixel tags,” and “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
Notice to California Residents – “Do Not Track” Signals:
The State of California requires commercial website owners and operators to disclose how their website responds to Web browser “do not track” signals. If you have enabled your browser for that purpose, at this time, we do not honor “Do Not Track” requests or change our services or information practices in any way as a result of receiving “Do Not Track” requests from your browser.
Our Use of Personally Identifiable Information:
The information we collect is used to register a customer for a selected course, to process customer payments, to provide you with the course or other product that you have ordered, to send you information about our company and its services that we believe may interest you, and also to help us access your record in case you are experiencing technical difficulties while taking the course. The personally identifiable information we collect online is also used for verification of your identity while taking our online course to prevent fraudulent use and, when applicable, for accurate certificate processing with your court. While taking our course online, verification questions will appear on the screen asking you to identify yourself. The correct answers to the questions are based on the information you provided to us during enrollment. Each course has a different security measure depending on the course type, the State you are taking the course for, or where the citation was issued (if you are taking the Driver Improvement Course).
To process your order, we will ask you to provide personal information including your name, email address, phone number, home address, shipping address, and credit card billing address. Credit card numbers are used only for processing payments and are not used for any other purposes. Your personal information is used to get in touch with you if we have trouble processing an order. Our website does not save your credit card information after the transaction is processed. Your credit card information is saved by a third party service provider that we use for credit card processing services, and with which we maintain a written agreement to ensure appropriate security and confidentiality measures are in place to safeguard your personal and financial data. We will not authorize the release of your personal or financial information to anyone not directly involved in processing the transaction of your order.
Disclosure to Related Entities:
eDriving LLC is the parent company of I Drive Safely LLC, Interactive Solutions Inc. and Easy Driving School LLC. We will share your information with these related entities so that they may contact you or send you information about courses or services that they provide that we believe may interest you. We will not share your credit card numbers with these related entities.
Disclosure to Third Parties:
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order, or legal process served on our website, or as required by law.
If you are using any of our Driver Improvement, Driver Education, Mature, or Adult courses, after the course completion we may request information from users via surveys. Participation in these surveys is completely voluntary and you can skip the survey page, except in the following states where survey questions are mandatory: Arizona, Nevada, New York, Indiana, and California (Driver Improvement segment). The requested information typically asks the reason for choosing our site, how you heard about our site, level of computer expertise, and means of connecting to the Internet. If you are using one of our Driver Improvement courses, we may also ask how many times you have attended traffic school. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our sites and for statistical purposes. If you are using our Driver Improvement course (except in the following states: Arizona, Nevada, New York, Indiana, and California), Driver Education course, Mature course, or Adult course, we may also use your survey information for a customer testimonial. However, you will have the option to opt out to let us know that you do not want us to use your survey responses for testimonials. In order to opt out, you must check the box “Do not use my survey response for customer testimonials” when taking the survey.
* The program is not valid for Driver Improvement courses in the following states: Arizona, Indiana, Kentucky, Maine, North Carolina, or South Carolina.
** The program is only valid for Driving Record products in the following states: Florida, Georgia, New Jersey, New York, Texas, and Virginia.
We do not utilize any information processed through the Refer-a-Friend Program except to facilitate the intended purpose of allowing an individual to make a referral, and for sending promotional information about our products and services. The personal information may be used by us or Administrator, on our behalf, to contact people you refer to us with regard to participation in our courses and program, and to receive communications from us for this purpose. If you register for the Refer-a-Friend Program, you may also receive promotional email communications from us. You can opt out of these by unsubscribing through the link in the email.
eDriving currently sends three types of emails:
* Parental Notification Emails: For Texas TEA Teen Online Driver Education Course (32 hours of theory instruction), if you are a teen (under 18 years of age) and want to participate in the course, you must ask your parent or guardian for permission to participate and permission to provide personal information to us necessary to process your registration (such as name, date of birth, email address, and street address). We will then send an email to the teen’s parent or legal guardian notifying him/her that the teen has registered as a participant in the course. This email also provides the opportunity for the parent or guardian to prevent the teen’s participation in the course. Parents who refuse to allow their teen to participate in the course will be asked to call Customer Support at: (855) 802-6370 FREE.
Newsletter Emails: eDriving newsletter emails are intended to keep users informed of eDriving’s new products and special features that are available.
Marketing Emails: Occasionally, you will receive information on special pricing offers and other great deals from eDriving.
You have a right at any time to stop us from contacting you for marketing purposes. You can opt out of all marketing and newsletter emails by clicking the “Unsubscribe” link at the bottom of the email, or by contacting us directly at PrivacyPolicy@eDriving.com. If you ask us to remove your name and address from marketing and newsletter emails, we will maintain your name in a “do not contact” file to ensure that we can honor your request, however it may take up to 10 days to process your request.
Please be aware that if you opt out of eDriving emails, you will still receive transactional emails from eDriving for essential communications.
This website takes precautions to protect our customers’ information. When customers submit sensitive information via the website, the information is secured both online and offline. When a customer is required to enter sensitive information (such as credit card number and/or social security number), that information is then encrypted and secured during transmission using industry-leading encryption software. You can verify this by looking for a closed lock icon at the bottom of your web browser (while on a secure page such as our order form, the lock icon on the bottom of web browsers such as Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are browsing a non-secure page), or looking for “https” at the beginning of the address of the web page.
While we use SSL encryption to protect sensitive information during online transmission of the data, we also take precautions to protect customer information offline. All of our customers’ information, encompassing more than the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Your Right to Access and Control over Your Personally Identifiable Information:
You* may opt out of any future contacts from us at any time. You can also do the following at any time by contacting us via the email address or phone number given on our website, or by using the contact information provided in the “Contacting the Website” section of this privacy statement:
• Learn what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you, except as required by law.
• Express any concern you have about our use or disclosure of your data.
* For Texas TEA Teen Online Driver Education Course (32 hours of theory instruction):
Parents may review and request that we update or delete their teen’s information by sending a signed request, including their email address, the teen’s email address, birth date, and first name to: PrivacyPolicy@eDriving.com
Links to Other Sites:
For your convenience, this site contains links to other websites. Some of these sites are administered by or on behalf of eDriving, while others are unrelated. eDriving is not responsible for the privacy practices or the content of linked third party websites not administered by eDriving, and this Privacy Statement does not apply to these linked websites. Each website should be checked for its own privacy statement.
Collection of Information from Children:
We do not seek information directly from children. If you are under 13, you should not provide us with any information without the involvement of a parent or guardian. A parent or guardian may register a child age 14 or over to visit or join one of our courses.
Notice to California Minors (California Residents under age 18):
The State of California requires an operator of an internet website that is directed to CA minors to comply with California S.B. 568 and allow California minors to remove or request and obtain removal of content they posted to a website. If you are a California Resident, under the age of 18, and would like to submit a request to have your content (photos, reviews, testimonials, comments) removed from our website, please contact us at firstname.lastname@example.org or call us at 760-692-3279.
Please note – This removal process does not ensure complete or comprehensive removal of the content posted on the site or service.
Notification of Changes:
If, however, the change expands the ways in which we share users’ personally identifiable information that we collect in the future in a manner different from that stated at the time of collection, we will provide users with more prominent notice (such as adding a statement to our home page, or sending users a specific notice through email).
• Send an email to: PrivacyPolicy@eDriving.com
• Call Customer Support at: (800) 723-1955 FREE
• Mail a letter to:
5760 Fleet Street, Suite 210
Carlsbad, CA 92008
Effective Date: January 27, 2015.