Deliveroo has rolled out a new feature to enable customers in Australia to choose contact-free delivery when they order from the food delivery company’s app and website.
In response to the global COVID-19 pandemic, Deliveroo customers can select “contact-free delivery” at check-out. Riders can see when a customer has selected this option in the order’s delivery notes to ensure there is no contact when the food is delivered.
Riders let the customer know they have arrived, place their thermal bag open on the ground outside their door, step back at least one metre and wait nearby for the customer to collect the food before the order is completed.
Riders are also able to make orders contact-less if they wish by letting customers know through the app before they arrive.
“The safety of our riders and customers is our top priority. That is why we are launching a new, contact-free delivery service,” said a Deliveroo spokesperson. “Customers and riders can request in the app that food is left safely on the doorstep. We remain in daily contact with local health officials to make sure we are offering the safest service possible to customers, riders and restaurants.”
