Highways England has introduced two new services in a bid to make it easier for disabled people to use England’s motorways and major A roads.
The initiatives include the option for deaf people to be able to communicate with the organisation using British Sign Language and the introduction of access guides to help explain the facilities offered at motorway service areas.
The guides, which are available on an app, have accessibility information on more than 100 service areas covering parking, toilets, petrol stations, shops and restaurants.
Highways England says disabled drivers represent five percent of the driving population.
“We always encourage everyone to plan their journeys before setting off and appreciate that for some people this isn’t as easy as for others,” said Highways England Customer Service Director, Melanie Clarke.
“That’s why we’re launching new services, to break down barriers and help people reliably plan and feel confident about their journeys.”
