How Technology Can Transform Your Organizational Culture and Delight Customers

For field service companies the customer is king, and an organizational culture that prioritizes the customer is critical to business success. But how can disruptive technologies transform organizational culture, and what role does safety play in providing a service that elevates customer value?

In this session, Jim Noble, eDriving’s Senior VP of Risk Engineering, explains how technology can help your organization to minimize events that can potentially disrupt operations and negatively affect customers. And, how prioritizing safety can actually save your business time, money, and reflect positively on your brand.

What you’ll learn:

  • How technology can be used to positively influence driver behavior
  • The driver performance insights that can be obtained through the latest in smartphone-based telematics
  • The role of gamification, eLearning and proven behavior-change methods to strengthen your customer-focused organizational culture


Originally recorded at Field Service Digital Summit: Elevating Customer Value with Disruptive Technologies on June 24-26, 2020.