As we usher in the start of 2024, we find ourselves standing at the threshold of a significant moment in eDriving history. It is with a mix of nostalgia and deep admiration that we reflect on the news of Ed Dubens’ retirement after an illustrious 30 years at the helm of eDriving. In the early 1990s, Ed embarked on a journey to revolutionize driver safety, and today, as he takes a well-deserved bow, we reflect on the incredible legacy he leaves behind and entrusts us with.
For three decades, Ed Dubens has been the driving force behind eDriving’s evolution into an industry leader. His visionary leadership has not only shaped our organization but has also set new standards for innovation and excellence. As we bid farewell to a remarkable era under Ed’s guidance, we look ahead with gratitude for the foundation he laid and excitement for the chapters yet to be written.
Milestone Momentum: Reflecting on 3.5 Billion Miles Driven with Mentor
Amidst this transition, we find ourselves reminiscing about the highlights of the past year, particularly the remarkable achievement in January 2023 when our latest study found that drivers across the globe had surpassed an astounding 3.5 billion miles using Mentor! This achievement is a testament to the impact of Ed’s vision, as Mentor not only reached an unprecedented milestone but also proved its efficacy in reducing risky driving behaviors. The January win set the tone for a year filled with innovation, progress, and a reaffirmation of our commitment to creating safer roads for all.
Trailblazing Excellence: Four Gold Stevie Wins
Building on this momentum, the past summer brought us more exciting news with FOUR 2023 Gold Stevie wins in the Governance, Risk & Compliance Solution and Compliance Solution categories in both the International Business Awards and American Business Awards. This recognition speaks volumes about our dedication to excellence and underscores the impactful strides we continue to make in the realm of safety, governance, and compliance.
Empowering Driving Experiences in 2023: New Products Unveiled
In 2023, eDriving celebrated a year of innovation with exciting product launches geared towards enhancing our driving solutions. Notably, the introduction of EcoDrive powered by Greater Than revolutionized driver safety by seamlessly integrating cutting-edge AI technology with an eco-conscious scoring and remediation approach. This addition exemplifies our commitment to pushing the boundaries of innovation.
Further enriching our product lineup, we launched Mentor Rewards, a program designed to recognize and incentivize safe driving behaviors, reinforcing our dedication to fostering a positive safe driving culture.
Additionally, the latest announcement of EcoReport, a comprehensive reporting tool providing organizations with insights into company-wide eco-driving habits, empowering our clients to easily report GHG and emissions impacts.
These strategic product launches collectively underscore our commitment to revolutionizing the driving experience for our users. By embracing cutting-edge technology, promoting safe driving behaviors, and providing valuable insights, we continue to lead the way in creating safer, smarter, and more enjoyable journeys for all.
In 2023, our engineering team demonstrated unwavering dedication by delivering an impressive nine VRM releases and 27 total Mentor product releases. Their hard work and commitment to excellence have played a pivotal role in advancing our clients’ safety, ensuring that our products remain at the forefront of innovation. As we celebrate these achievements, we extend our gratitude to the entire engineering team for their tireless efforts in driving our company’s success.
Elevating eLearning Journeys
Amidst the milestones of 2023, we take great pride in acknowledging the exceptional dedication of our eLearning team. Throughout the year, their unwavering commitment to excellence shone brightly as they tirelessly rolled out numerous module updates, enhancing the learning experiences of our users. Notably, their hard work reached new heights with an update to the Mentor playlist sequencing in June to help drivers fully benefit from the use of Mentor products and the seamless integration of the Smith System modules for Mentor drivers as of November. A heartfelt salute to our eLearning team for their invaluable contributions to our collective success and the education of drivers across the globe.
Exceptional Customer Support
In 2023, our Customer Support teams proved to be the backbone of our customer-centric approach, answering an astounding 163,000+ support tickets. Their tireless dedication, unwavering patience, and commitment to delivering top-notch service have not gone unnoticed. Our CS teams play a pivotal role in ensuring the satisfaction and success of our users, and we extend our sincere thanks for their relentless efforts in navigating challenges and providing exceptional support throughout the year.
Reflecting on an extraordinary year, our hearts swell with pride for the collective accomplishments and unwavering dedication of the eDriving Wizards across the globe. From engineering feats to educational triumphs and exceptional customer support, each achievement represents a testament to our commitment to making roads safer for all. Together, we’ve carried Ed’s legacy forward, striving tirelessly to ensure that every driver reaches home safely at the end of each journey.